WELCOME TO THE ORLANE WEBSITE. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS SITE IS EXPRESSLY CONDITIONED UPON YOUR ACCEPTANCE OF THE FOLLOWING TERMS OF USE. BY USING THIS SITE, YOU SIGNIFY YOUR ASSENT TO THESE TERMS OF USE. IF YOU DO NOT AGREE WITH ANY PART OF THE FOLLOWING TERMS OF USE, YOU SHOULD NOT USE THIS SITE. IN ADDITION, WHEN USING PARTICULAR FEATURES AND SERVICES ON THE SITE, YOU WILL BE SUBJECT TO ANY POSTED GUIDELINES AND RULES APPLICABLE TO SUCH FEATURES AND SERVICES, ALL OF WHICH ARE INCORPORATED HEREIN BY REFERENCE.
Purpose of the Site
The purpose of the Site is to provide you with information about Orlane, our products and history. In addition, you may purchase products on this Site.
Product and Service Availability
Inventory information is generally available on the Site for domestic (U.S.) merchandise. This information can be used to estimate the likelihood that merchandise will be shipped with 2-4 business days after you place your order. However, we cannot guarantee that a product listed as "In stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is marked "In stock" in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail or phone that your order will not be filled and your credit card will be refunded.
Returns & Exchanges Policy
We guarantee your satisfaction with all your purchases from orlane.com merchandise. You may return any products ordered from this website within 30 days of purchase with original receipt from orlane.com, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Please contact info@orlane.com.
Product Orders
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Delivery Options
orlane.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Orlane package. Please select the option that best suits your delivery needs during checkout.
Free Shipping
Please note that any Free Shipping promotions run by the website apply to US orders only.
Standard Shipping
" Most orders shipped via Standard Shipping are processed and shipped in 2-4 business days, depending on product availability. " Most Standard orders are delivered within 5 -10 business days from the order's ship date. Please note: most orders destined for P.O. Boxes are delivered within 6-14 business days of the order's ship date.
3 Day Select
- 3 Day Select orders placed will be processed and shipped the next business day.
- Most orders shipped via 3 Day Service are delivered within 3-4 business days from the order's ship date.
- We're sorry, orders destined for P.O. Boxes, U.S. Territories, APO/FPO locations and Canada are not eligible for Second Day Service.
Comments
If you have any comments or questions about or Site please contact our customer service department at info@orlane.com
Privacy Policy
We encourage you to read our Privacy Policy, which is incorporated by reference into these Terms of Use. By using the Site, you agree to the Privacy Policy.