eBrand Commerce, Inc. ("eBrand Commerce") operates this web site ("Site") for Orlane, Inc. (Orlane) the seller of products on this Site. eBrand Commerce and Orlane are hereinafter referred to as "we" or "us".
We collect customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you on this web site (“Site”). By visiting any of our website, or providing your information to us, you are accepting the practices described in this privacy policy.

1. INFORMATION WE COLLECT ABOUT YOU

Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, participate in a sweepstakes, contest, promotion or survey or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "share” functionalities found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.

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2. HOW WE USE THIS INFORMATION

When you place an order on any of our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

We also maintain a record of your purchases made on our web site in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better. 

When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated. 

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public

 

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3. MARKETING EMAIL COMMUNICATIONS

At various points on our website, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, or participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us. We may also share your information, including, without limitation, your email address (but not your credit card information) with unaffiliated third parties that would enable them to contact you about products or services you may be interested in.

If you do not wish to receive our marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all our marketing emails, or you may email customer service at customerservice@???.com with your request not to receive marketing emails from us.

If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails. Top of page

4. CALIFORNIA PRIVACY RIGHTS

Under California law, California residents who have an established business relationship with us, may choose to opt out of us disclosing personal information about them to third parties for marketing purposes.   If you choose to opt out, we will not disclose your personal information to a third party for marketing purposes.   To opt out, please contact us in one of the manners described in the prior section.

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5. YOUR ONLINE ACCOUNT

When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page.

If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.

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6. LINKS TO OTHER SITES

To enhance your shopping experience, our websites may include links to other sites unrelated to us. Those websites will have their own privacy policies that you may wish to review. we have no responsibility for these linked websites.

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7. HOW WE WORK WITH THIRD PARTY SERVICE PROVIDERS

We work with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When we allow these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

We may use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.

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8. COOKIES AND WEB BEACONS

Cookies are small data files that are automatically stored on your computer when you visit our websites. Cookies are used to track the pages of the websites you’ve visited and do not retain any personally identifiable information such as your name, address or any financial information. We may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. By using our website, you consent to our placement of cookies on your computer.
You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies.
Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites.
Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.

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9. PRIVACY OF YOUNG CHILDREN

We are concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.

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10- ACCESSING OUR WEBSITE FROM OUTSIDE THE U.S.

If you are visiting the Site from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed within the United States. The data protection laws in the United States may not be as comprehensive as those in your country. By doing business or interacting with the Site you are consenting to the transfer of your personal information to facilities located in the United States

 

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11- SECURITY

The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than us.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

The "http" in the web address will be replaced by "https"

Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

If your browser does not accept 256-bit Secure Socket Layer technology, the SSL certificate will then use a 128 bits.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others. Top of page

12- PRIVACY POLICY UPDATES 

We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If we make a material change to our privacy policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:

By email: customerservice@orlanedirect.com

By phone: 1-800-216-1865

The effective date of this Privacy Policy is November 1, 2011.

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