To ensure the best customer experience, we will gladly accept the return of product(s) purchased on this Site. Product(s) must be received in their original packaging and within 30 days from the date of purchase (actual online check out date).
Please call our customer service at 1-800-216-1865 and we will send you a prepaid return shipping label. Do not use any other shipping label as we will not reimburse such shipping cost. Once we receive your returned item(s), we will send an e-mail confirmation and process your return. Please allow up to 4 weeks to refund your credit card.
The original order shipping costs will not be reimbursed unless a product is verified as being defective, was received damaged, or was not the correct item ordered.
Any gifts, miniatures, samples received with qualifying product need to be return as well.
Items purchased on this Site may not be exchanged. Please return your product and a credit card refund will be issued based on this Return Policy. A new order must be placed to receive your replacement item.
All products purchased on this Site must be returned through this process and may not be returned to any other store selling Orlane products. Orlane Products purchased anywhere else may not be returned to this Site.

TO RETURN YOUR PRODUCT(S):

1. Place the product(s) to return and the completed Return Form in the original box.
    NOTE: the Return Form can be detached from the packing slip or printed from this page (see form at the bottom).
2. Call our customer service to receive a Return Shipping Label (free of charge).
3. Place the Return Shipping Label on the outside of the package.
4. Drop the return package at the carrier location.

ASSISTANCE

If you need further assistance, we will be glad to help you by phone. Our customer service is available 24 / 7 at 1-800-216-1865.