Customer Service

SHIPPING AND TRACKING A PACKAGE

 


    We (including any partners and/or subcontractors, collectively, “we/us/our”) ship all products purchased through this site (Site) to US addresses in the 48 contiguous states including PO boxes, excluding Alaska, Hawaii, US territories, FPO/APO.

    Shipping methods and costs are displayed at the checkout. Shipping costs are flat rates based on the selected method.

    We usually processe orders within 1 to 2 business days. This time period is added to the shipping time below.

    Orlane offers the following shipping methods for products purchased through this Site:
    - USPS Priority 2 DayFedex 2DayFedex Standard Overnight
    - PO Box orders will be shipped via USPS only.
    - Shipping rates include residential surcharge from shipping carriers.

In order for your order to arrive in time for Christmas, please follow this guide:

USPS Ground - Order by 11pm EST Wednesday December 17th

FedEx 2 Day - Order by 11pm EST Friday December 19th

FedEx Overnight – Order by 11pm EST Monday December 22nd 

PLEASE NOTE: Orders placed between 12/23/2014 and 1/1/2015 will ship on 1/2/2015. 


    We reserve the right to choose a different method if necessary, including to add signature on delivery for items exceeding a certain value.

    We offer to track orders that have shipped: Once an order has been confirmed, you will receive an email notification including the shipping carrier tracking number and a link to real time updates.