Customer Service


    In order for your pacakge to arrive in time for Christmas, please order by Thursday 12/17 11pm EST. Our warehouse will be closed from Saturday 12/19 through Monday 12/28 for the holidays.  Orders taken after 11pm EST Friday 12/18 will ship out Tuesday 12/29. 

    We (including any partners and/or subcontractors, collectively, “we/us/our”) ship all products purchased through this site (Site) to US addresses in the 48 contiguous states including PO boxes, excluding Alaska, Hawaii, US territories, FPO/APO.

    Shipping methods and costs are displayed at the checkout. Shipping costs are flat rates based on the selected method.

    We usually process orders within 1 to 2 business days. This time period is added to the shipping time below.

    Orlane offers the following shipping methods for products purchased through this Site:
    - USPS Priority or First Class (always with tracking)
    - 2 Day Fedex
    - Fedex Standard Overnight
    Please note PO Box orders will be shipped via USPS only. Shipping rates include residential surcharge from shipping carriers.

    We reserve the right to choose a different method if necessary, including to add signature on delivery for items exceeding a certain value.

    We offer to track orders that have shipped: Once an order has been confirmed, you will receive an email notification including the shipping carrier tracking number and a link to real time updates.


Contact Us

For information about an order status: it is updated in real time in My Account section.
You may find answers immediately to your questions by clicking here.
For any other questions, we are available from 8 am to 9 pm (EST) by phone at 1-800-216-1865 or you can fill in the form below and we will reply via e-mail or phone:

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